Terms of Service

Effective Date: April 15, 2026

Welcome to Special Needs Care Network ("SPCN," "we," "our," or "us"). By using our website specialneedsusa.com ("Site"), you agree to the following Terms of Service. If you do not agree, please discontinue use immediately.

1. Purpose of the Site

SPCN is an online directory designed to connect families, caregivers, and individuals with schools, service providers, and resources related to special needs education and care. The information provided is for informational purposes only and is not medical, legal, or professional advice.

2. No Endorsement or Guarantee

Listings on our Site do not imply endorsement, recommendation, or guarantee. We do not verify every detail provided by third parties and cannot be held responsible for inaccuracies. Users are encouraged to independently verify any information before making decisions.

3. User Accounts & Submissions

If you create an account (e.g., to claim a listing) or submit content (such as reviews, lead forms, or provider information), you agree to provide accurate and lawful information.

• You are responsible for maintaining the security of your account.
• By submitting content, you grant SPCN a non-exclusive, royalty-free license to display and distribute it on our Site.
• Reviews are subject to moderation. We may reject or remove reviews that we determine to be false, abusive, or otherwise in violation of these Terms.

4. Provider Relationships & Lead Submission

We may have paid relationships with certain providers. Some listings are marked as "Sponsored" to indicate that a provider pays for enhanced visibility. Sponsorship does not constitute a recommendation or endorsement. When you submit a lead or use a matching service, we may present you with a list of providers that appear to match your needs. You choose which providers, if any, may receive your information and contact you.

5. Sponsored Listings & Advertising

Some listings or features may be sponsored or paid placements. These will be clearly identified as such.

6. Prohibited Conduct

You may not use the Site to:

• Submit false, misleading, or fraudulent information
• Scrape, harvest, or use automated means to collect data from the Site without permission
• Spam, harass, or misuse the contact or lead submission features
• Violate any applicable law or the rights of others

We may suspend or terminate access for violation of these terms.

7. Limitation of Liability

To the maximum extent permitted by law, SPCN and its officers, directors, and affiliates are not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of the Site, including reliance on information found here, lead routing decisions, or actions of any third-party providers. Your sole remedy for dissatisfaction is to stop using the Site.

8. Modifications

We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. Material changes may be noted by an updated effective date; we encourage you to review these Terms periodically.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising from these Terms or the Site shall be brought in the state or federal courts located in Delaware.

10. Paid Provider Listings

10.1 Billing. Paid listings (Premium and Featured) are billed annually. Payment is due in full at the time of purchase. No monthly installment option is available.

10.2 Approval. All paid listings are subject to review and approval by SPCN. If your application is not approved, you will receive a full refund. Approval is not guaranteed.

10.3 Refund Policy. Once your listing is approved and goes live, all payments are non-refundable. No partial refunds are issued for unused months.

10.4 Term & Renewal. Your listing remains active for 12 months from the date of approval.

10.5 Removal. SPCN reserves the right to suspend or remove any listing that violates these Terms, contains inaccurate or misleading information, or no longer meets our verification standards. Removals for policy violations are not eligible for a refund.

10.6 City Exclusivity (Featured Tier). The #1 city placement included in the Featured tier is limited to one provider per city and is awarded on a first-come, first-served basis. If your city is at capacity, you will be placed on a waitlist. All other Featured benefits remain active during any waitlist period.

10.7 No Guarantee of Results. Paid listings increase visibility within the SPCN directory. SPCN does not guarantee a specific number of inquiries, leads, or enrollments.