Consumer Health Data Privacy Policy | Special Needs Care Network

Effective Date: September 4, 2026

This Consumer Health Data Privacy Policy supplements SPCN's general Privacy Policy. It describes how Special Needs Care Network ("SPCN," "we," "our," or "us") handles information that may identify or allow an inference about a person's past, present, or future physical or mental health status or their attempt to obtain a health-related service. It is intended to provide the disclosures required by Washington's My Health My Data Act and comparable state laws when they apply.

1. Consumer Health Data We Collect

Depending on the request, we may collect:

Requested service categories, including special-needs schools, ABA therapy, speech therapy, occupational therapy, advocacy, or family-support services.
A child's age and the adult requester's ZIP code, city, or state.
Preferred timing, service setting, delivery format, school-funding option, payment method, and insurance plan name.
The adult requester's name, email address, phone number when provided, and preferred provider-contact method.
The fact that a person searched for, requested, or was matched with a particular type of service.
Communications and requests to access, correct, delete, or withdraw consent for this information.

We do not request diagnoses, medical records, treatment histories, clinical notes, insurance member IDs, policy numbers, or images of insurance cards in our matching form.

2. Sources of Consumer Health Data

We collect this information directly from the adult who completes a matching or inquiry form, from later communications that person chooses to send to SPCN, and from the person's interactions with SPCN's matching service. We may also receive limited response or routing status information from a provider that received an authorized request.

3. Why We Collect and Use It

We collect and use consumer health data to:

Provide the directory, matching, and Lead Routing service requested by the consumer.
Identify providers that appear relevant to the selected services, location, age, timing, payment, and delivery preferences.
Deliver the request to relevant providers when the consumer has authorized routing.
Notify the consumer which providers received the request.
Respond to support and privacy-rights requests.
Maintain security, prevent fraud or misuse, troubleshoot delivery, and comply with law.

4. Consent and Lead Routing

Before a matching request is submitted, SPCN asks the adult requester to authorize collection and use of the request details for matching. A separate authorization allows SPCN to share the request with relevant providers.

SPCN, rather than the requester, selects provider recipients through Lead Routing. The selection may consider service fit, geography, age information, service-delivery preferences, and eligible paid placement. Paid placement does not guarantee delivery and is not an endorsement.

After routing, SPCN emails the requester the names of the provider or providers that received the request. A provider may respond only about the requested services and using the contact method selected by the requester.

The requester may withdraw consent for future collection or sharing by emailing admin@specialneedsusa.com with the subject line "Health Data Request." Withdrawal does not invalidate processing completed before the request was received. SPCN will process deletion or downstream notice obligations required by applicable law.

5. Consumer Health Data We Share

When authorized or necessary to provide the requested service, we may share:

With routed providers: the adult's contact information, child age, general location, requested service, timing, service-setting preference, and relevant funding, payment, or insurance-plan preference.
With processors that operate SPCN: data needed for secure hosting, database storage, email delivery, monitoring, fraud prevention, and customer support, subject to contractual and legal restrictions.
With legal authorities: information required to comply with law or protect rights and safety.

Provider recipients may include special-needs schools, therapy centers, individual therapy practices, advocacy organizations, attorneys, or other family-support organizations corresponding to the service categories selected in the request. We do not share consumer health data with advertisers, data brokers, or third parties for marketing unrelated to the request.

6. No Sale of Consumer Health Data

SPCN does not sell consumer health data. Providers may pay SPCN for advertising placement, but they do not purchase a family's information, and SPCN does not charge per inquiry, referral, or enrollment.

7. Your Rights

Subject to applicable law, you may ask SPCN to:

Confirm whether we collect, use, or share your consumer health data.
Provide access to that data and a list of third parties or categories of third parties with whom it was shared.
Correct or delete the data.
Withdraw consent from future collection or sharing.

Email admin@specialneedsusa.com with the subject line "Health Data Request." We may take reasonable steps to verify the request. If we deny a request, you may appeal by replying with the subject line "Health Data Appeal." We will not discriminate against you for exercising a privacy right.

8. Retention and Security

We retain request and consent records only for as long as reasonably necessary to provide the requested service, document routing and consent, resolve disputes, protect the service, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no online system is completely secure.

9. Children

SPCN's forms are intended for adults. The person submitting information about a child must be at least 18 years old and authorized to make the request. SPCN does not ask a child to submit contact information directly.

10. Contact and Updates

Questions or privacy requests may be sent to admin@specialneedsusa.com. We may update this policy as our services or legal obligations change. Material updates will appear with a new effective date.